Package Protection Policy

Fling’s Shipping Protection Policy

Overview

At Fling, we prioritize the satisfaction and trust of our customers. To ensure a seamless and worry-free shopping experience, we have implemented a comprehensive Shipping Protection Policy. This policy covers potential issues that may arise during the shipping and delivery process, ensuring that our customers receive their products in perfect condition.

Coverage

Our Shipping Protection Policy includes coverage for the following situations:

Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving the package with photographic evidence of the damage. Once damage is verified, we will provide a replacement.
Lost Packages: If your package is lost in transit, please notify us within 30 days from the date of the shipment. We will work with our shipping partners to locate your package. If it cannot be found, we will provide a replacement.
Stolen Packages: If your package is marked as delivered but you have not received it, please reach out to us within 7 days. We recommend that you choose a secure delivery location or arrange for someone to receive the product at the time of delivery. Please check with neighbors and look around your delivery area first.

If the package is still not found, we will provide a replacement.

Incorrect Items: If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of receiving your package. We will promptly send the correct item or provide a refund for the missing item.

Protection Fees

Shipping protection is charged at 3% of the order value, with a minimum fee of $2, for each order interval (e.g., one-time, monthly, etc.).

If your order includes both a one-time purchase and a subscription, you'll be charged separately for shipping protection on each. For example, on your initial order, you'll see two charges: one for the one-time purchase and one for the subscription. For future re-orders, shipping protection will only apply to the subscription orders.

Filing a Claim

To file a claim under our Shipping Protection Policy, please follow these steps:

Contact Customer Support: Reach out to our customer support team at care@hellofling.com with your order number and a description of the issue.
Provide Evidence: For damaged packages, incorrect items, or missing items, please include clear photographs that show the problem. This helps us to resolve your claim quickly and efficiently.
Resolution: Our team will review your claim and provide a resolution within 5 business days. Depending on the situation, we may offer a replacement (pending availability), a refund, or further assistance in locating your package.

Exclusions

Our Shipping Protection Policy does not cover:

Packages that are delivered to an incorrect address due to customer error.
Issues reported beyond the specified notification period.
Packages that are undeliverable due to incorrect shipping information provided by the customer.

Customer Responsibilities

To ensure a smooth resolution process, we ask our customers to:

Provide accurate shipping information at the time of purchase.
Report any issues promptly within the specified timeframes.
Cooperate with our customer support team and provide any necessary information or documentation.

Contact Information

For any questions or concerns regarding our Shipping Protection Policy, please contact our customer support team at care@hellofling.com

Thank you for choosing Fling. We are committed to ensuring your satisfaction and delivering a top-notch shopping experience.

Note: This policy is subject to change without notice. Please refer to our website for the most current version.